Responsibilities:
- Experience with VMware vSphere administration.
- Working with other system administrators and technicians in identifying, troubleshooting, and correcting hardware and software issues including network connectivity.
- Providing hands on technical assistance in support of overlapping projects and maintaining good inter-departmental relations.
- Communicating with users and publishing status of any system outages, as needed.
- Proactively contacting customers when infrastructure processes are significantly delayed or may impact their ability to complete a business function on time.
- Executing the process for managing information assurance vulnerability alerts (IAVAs) and system security scanning for equipment suites in accordance with the System Security Plans for these systems in order to rapidly and accurately identify and remediate IAVAs.
- Initiating IAVA responses and system security scans; completing remediation; extending IAVA patches and security updates on various IT and network systems.
- Participating in the creation and ongoing maintenance of documentation to ensure clear, concise and accurate information is readily available to assist with incident resolution.
- Providing support for implementing IT enhancements and undertaking project work.
- Handling IT Help Desk calls and emails, ensuring all interactions are handled timely and in a professional manner.
- Utilizing enterprise monitoring solutions to identify alarms that have been triggered against the environments.
Qualifications:
- Must be a US Citizen
Education:
- Bachelor’s Degree in Computer Science, Mathematics, or other Engineering or Technical discipline